Skidmore College
PA-12: Assessing Employee Satisfaction

Third-party surveys, internal surveys, various faculty and staff salary and benefits surveys, meetings with representatives from faculty and staff, informal surveys and assessments, meetings, formal open meetings, and others mechanisms.

Reviewed results with the Trustees, President, Cabinet, Institutional Policy and Planning Committee, Faculty, Staff, Human Resources, selected consultants and others to address concerns, which in many instances were believed to be primarily communication issues, but in certain instances needed policy changes. Action plans development to address. Selected examples of action plans developed and implemented include: Development of the Leadership Academy Updated Employee Handbook College Administrative Professional and Support Staff employment categories changed to Staff, and all policies, procedures, and documentation changed to reflect such. Adjusted salary bands to market and incorporated into a more simplified system. Increased and improved communication about compensation policies and practices. Improved benefits such as Dental and for Staff and simplified and improved consistency of policies. Increased and improved communication for service policies for Staff on Committees. Developed, funded and supported new Staff Advisory Group. Increased communication with HR News, web communications, and e-mail. Restructured staff networking events to improve community building Removed prior six month waiting period for job description reviews for Staff in transitional positions. Reviewed policies and procedures to encourage managers, whenever possible, to consider internal promotional opportunities before hiring from the outside.